Centre Customer Service Advisor – Southampton

• Locations

  Southampton, Hampshire

• Salary

  Up to £23868 per annum

• Sector

  Apprenticeships, Training & Sales, Education

• Type

  Permanent

Morgan Hunt have partnered with one of the leading welfare to work providers who are currently recruiting for a Centre Customer Service Advisor in Southampton. This particular role will be working on contract where the provider supports ex-offenders back into work. The primary functions of this this role will include providing great customer service to participants, office duties and supporting the advisors with any requirements. Candidates for this role must have a good knowledge of the prison and probation service as well as safeguarding. This is a full time, office based position paying a starting salary of £23,868. The client is willing to consider graduates which have a degree within Criminology or equivalent.

The Centre Customer Service Advisor will be responsible for:

• Greeting participants as they enter the centre
• Coordinating referrals
• Collating feedback from participants and sharing this with the advisors
• Manging the centre compliance, health and safety and safeguarding according to company guidelines
• Providing general administrative duties

The Centre Customer Service Advisor will need to have:

• Knowledge of the UK prison and probation service
• Safeguarding knowledge
• Excellent communication and organisation skills
• A degree within criminology or equivalent

In return the Centre Customer Service Advisor will receive:

• An annual starting salary of £23,868 with salary reviews
• 25 days annual leave per year (plus bank holidays), which increases post 3 years’ service up to 28 days and option to purchase additional holidays
• Opportunity for progression and development
• 2 days of paid volunteering leave every year
• An enhanced pension scheme after 6 months
• Life Assurance at 3 times your annual salary rate
• Opportunity for learning and development to attain additional qualifications

If you would like to work for an organisation that prides themselves on improving lives within the community then please apply now.

Morgan Hunt is a multi-award-winning recruitment business for interim, contract and temporary recruitment and acts as an Employment Agency in relation to permanent vacancies. Morgan Hunt is an equal opportunities employer. Job suitability is assessed on merit in accordance with the individual’s skills, qualifications and abilities to perform the relevant duties required in a particular role.