Data Analyst

• Locations

  Southwark, London

• Salary

  £400 - £450 per day

• Sector

  Housing Management, Housing, Revenues & Benefits

• Type

  Contract / Interim

LB Southwark – Data Analyst

Data Analyst

Overall Purpose of Job

The role is a critical to taking a data and intelligence led approach to improving housing services and to ensure compliance with consumer standards. The post holder will be required to apply a data-led approach to addressing the strategic requirements. Overall, this role will:

· Manage and run data systems and provide data reports, providing specialist advice to colleagues, making use of a variety of data to measure outcomes, inform decision making and improve service delivery.

· Lead the data analysis and business intelligence activities within key projects and programmes encouraging innovation and supporting change

· Use data to predict demand, flag issues, identify solutions, initiate new ways of working, and contribute to delivery of actions to resolve them utilising detailed knowledge to provide advice across services.

· Support the provision of information and data into performance and business intelligence, reports advice and guidance for review by services areas, Newham Mayor, Cabinet, Councillors, Chief Executive, senior officers and services as required.

Job Context

· As part of their programme management remit, they will also have a dotted line to the heads of service within Housing, Project Managers and SROs of the projects within the Housing service including the Director of Repairs and Maintenance.

· There are no formal line management responsibilities for this role but the post holder will be required to coordinate staff on specific projects and workstreams. For example to ensure the timely and accurate production of reports, delivery of research, consultations, analysis and performance returns. The postholder will take a lead role in delivering data-related projects involving colleagues from across multiple services and this will require the ability to influence colleagues to complete tasks on time.

· This role will be expected to build and sustain effective relationships with colleagues and a range of stakeholders (internal and external to the Council) which support the delivery of outcomes and meet the services priorities.

o Partner organisations e.g. housing associations, voluntary sector, police, hospitals, GPs and businesses

o Government and regional agencies e.g. Ministry of Housing, Communities and Local Government, Greater London Authority, London Councils

Key Tasks and Accountabilities:

The Data Analyst will be required to undertake all responsibilities listed below:

· Manage, analyse, interpret and report on complex data in an accessible format to measure effectiveness and performance of services provided by Housing and partner services involved in delivering housing strategies and change programmes.

· Ensure business continuity through the effective running of data systems supporting services where the decisions made will have a significant financial and social impact on individuals who require the services or who are affected by them.

· Elicit requirements and design and implement Power Bi reports and dashboards for use for intelligence and performance monitoring.

· Develop and manage controls designed to ensure the accuracy, consistency and completeness of data produced by the service.

· Set up and/or develop and refine data recording systems, build templates for reports; report running and distribution; response to ad hoc requests for data and/or analysis; response to FOIs; presentation of data via written reports, orally and presentations.

· Understand, analyse and evaluate business and performance functions and processes, advising and supporting homeless and allocations services to carry out these processes more effectively for ongoing service improvement.

· Proactively use data to predict demand, flag issues, identify solutions, initiate new ways of working, and contribute to delivery of actions to resolve them utilising detailed knowledge to provide advice across services.

· Train and coach staff on the importance of using data as evidence, definitions, categorising and inputting data, and provide support and guidance to those needing assistance – including working with frontline staff to understand challenges from the user perspective.

· Take a lead role in shaping and delivering research to inform homelessness service reporting, service improvements and consultation/engagement across the services working with staff, residents and our partners. This could include face to face interviews with service users and landlords, and our partners in the NHS, together with coding and data analysis.

· Take a lead role in ICT data related developments in cross-Council housing services.

· Communicate and collaborate across Housing and other internal and related external services to deliver improved outcomes for residents and develop a network of data contacts across partner organisations.

· Be a resource for performance data analysis, interpretation and presentation, utilising spreadsheets, maps and analytical tools across a wide range of data sets.

· Present the results of analysis and evaluation for a variety of audiences.

· Analyse, interpret and synthesize complex information into reports and visualisations, dashboards that allow easy interpretation and that drive improvement and insight.

Overall the post holder will be required to manage and run data systems and provide data reports, provide specialist advice to colleagues, making use of a variety of data to measure outcomes, inform decision making and improve service delivery.

Morgan Hunt is a multi-award-winning recruitment business for interim, contract and temporary recruitment and acts as an Employment Agency in relation to permanent vacancies. Morgan Hunt is an equal opportunities employer. Job suitability is assessed on merit in accordance with the individual’s skills, qualifications and abilities to perform the relevant duties required in a particular role.