Corporate Director of Resident Experience & Digital

• Locations

  Walthamstow, Greater London, United Kingdom

• Salary

  CD1 £130,384.56 – £137,022.96 inclusive of London Weighting

• Type

  Permanent

About the role:

The London Borough of Waltham Forest is looking for a dynamic and strategic leader to spearhead the improvement of resident experience which is at the heart of our transformation journey. This role has direct responsibility for significant service areas across Resident Experience, Business Support and ICT & Digital. This includes overseeing an operational leadership team to drive performance, financial control and delivery of high-quality outcomes. Crucially, this role will also provide system and thought leadership across the Council and with partners to drive behavioural shift, equipping staff to put residents at the heart of everything we do.

About You

As the Corporate Director, you will take this agenda forward, shaping how we interact with our residents and how technology can enable services to be more efficient, inclusive and impactful.

You will work across all service areas to design and deliver seamless, relational pathways of support that enable early intervention, reduce failure demand, promote independence and maximise opportunities for strengths-based interventions.

You will have responsibility to drive down repeat contacts and other failure demand to unlock significant savings and efficiencies to ensure that we are able to direct support to those that need it most.

You will also be accountable for setting the vision and driving delivery of the Council’s Digital and Technology roadmap, ensuring it is future-proof, secure, scalable and aligned to better meet the needs of residents and services. The post holder will bring expertise and experience to advise and lead council-wide transformation in this area.

You will have operational accountability and oversight of core infrastructure, data strategy, cybersecurity, systems architecture and technology leadership. You will ensure that the council has a high-performing Digital and Technology service that is responsive to the needs of internal users and resilient in supporting critical frontline services. You will lead the Council’s cybersecurity strategy, ensuring robust technical defences and incident response plans are in place. You will have responsibility for maintaining organisation-wide ICT business continuity.

Key Responsibilities:

• Lead and control a range of Council services.
• Member of the Extended Leadership Team.
• Accountable for operational and strategic implementation of decisions and direction for the service and for project/programme management for cross cutting corporate and partnership initiatives.
• Accountable for the integration of a range of professional /operational areas which are critical to the success of the organisation and for performance and service delivery across the service.
• A significant degree of evaluative judgement is required in relation to risks and issues, with the ability to identify the potential impact of a wide range of changing and potentially conflicting internal and external factors. Conclusions and decisions seize opportunities and mitigate risks.
• Direction setting, planning and prioritisation is over several years to ensure the service achieves its strategic goals, reviewing and adjusting to take account of the risks and opportunities presented by a changing political and regulatory environment.
• Post-holder required to attend significant out of hours meetings.

Qualifications and Requirements:

• Educated to degree level or equivalent standard.
• Relevant post-graduate/professional qualifications.  

Terms and conditions:

The below terms and conditions apply to this role:

• Satisfactory employment references and CIFAS identity checks;
• Satisfactory declaration of interest;

This post is politically restricted therefore the post holder is disqualified from undertaking certain political activities under the Local Government Officers (Political Restrictions) Regulations 1990.

As a public authority, we must ensure that members of staff in public-facing roles are able to speak fluent English. This means that they must have a command of spoken English, with confidence and accuracy, sufficient for the effective performance of their role. This requirement does not refer to any particular English language qualifications, regional or international accents, dialects, speech impediments or the tone of conversations. It does not require staff to speak only in English.

Interested candidates are advised to apply for this role via the Council website’

Corporate Director of Resident Experience & Digital – LBWF Career Site Careers