• Locations

  Sheffield, South Yorkshire

• Salary

  £55242 - £57644 per annum

• Sector

  Finance, Procurement & Legal, Risk & Compliance

• Type

  Contract / Interim

Morgan Hunt are currently working with a Professional Regulatory Body in their search for an interim Triage Manager to join on an initial 12-month Fixed-Term Contract. This is an excellent opportunity for an experienced operational leader to manage a specialist triage function, leading a team responsible for assessing complex regulatory concerns while driving performance, quality and service improvement.

This is a highly operational management role with a clear focus on leading the triage team to reduce case backlogs, improve performance and ensure timely, robust decision-making. Managing four direct reports, you will oversee team performance, support colleagues with complex casework and ensure cases are progressed efficiently whilst maintaining the highest regulatory standards.

Working within a highly complex regulatory environment, you will lead on the assessment of sensitive and high-risk concerns, making evidence-based decisions and ensuring cases are triaged proportionately and in accordance with legislation, guidance and organisational policies. The role requires excellent judgement, particularly where cases involve significant volumes of information, complex information-sharing considerations and highly litigious stakeholders.

Alongside operational leadership, you will play a key role in quality assurance and continuous improvement, monitoring performance data, identifying trends and implementing improvements to enhance team performance and reduce backlogs. You will work closely with senior colleagues across the wider Fitness to Practise function to ensure consistent decision-making and the effective management of organisational risk.

The successful candidate will have significant experience managing regulatory casework teams, ideally within professional or healthcare regulation, with a strong background in triage or investigations rather than hearings. You will bring proven experience leading high-performing teams, managing performance, drafting robust regulatory decisions and supporting colleagues through complex casework.

Job Title: Triage Manager

Location: Hybrid – 20% in Sheffield Office (flexible)

Salary: £55,242 per annum (rising to £57,644 following successful probation)

Job Type: 12-Month Fixed-Term Contract (with potential extension and further opportunities)

Hours: Full-Time (37 hours per week)

Key Responsibilities

· Lead, motivate and develop a team of four Triage Leads, fostering a high-performance culture.

· Drive operational performance, supporting the reduction of case backlogs and ensuring timely progression of cases.

· Oversee the triage of complex regulatory concerns, ensuring decisions are evidence-based, proportionate and legally robust.

· Support colleagues with complex or high-risk cases, providing technical guidance and quality assurance.

· Monitor individual and team performance against KPIs, identifying opportunities for improvement and implementing solutions.

· Analyse performance data and trends to support continuous improvement across the triage function.

· Ensure quality standards are consistently applied across decision-making and case progression.

· Work collaboratively with senior stakeholders across investigations, legal and regulatory teams to manage organisational risk.

· Support the development of processes, procedures and training to improve operational effectiveness.

· Deputise for the Head of Triage when required.

Candidate Profile

· Significant experience managing teams within a regulatory triage or investigations function.

· Strong people management experience, with a proven ability to improve team performance and reduce operational backlogs.

· Experience making and drafting evidence-based regulatory decisions.

· Strong understanding of regulatory investigations and complex case management.

· Experience handling high volumes of sensitive information and complex casework.

· Excellent analytical skills and sound professional judgement.

· Proven ability to manage competing priorities within a fast-paced operational environment.

· Strong stakeholder management and communication skills.

· Experience within professional or healthcare regulation is highly desirable.

· Experience within hearings teams alone is unlikely to provide the breadth of experience required for this role.

Why Apply?

This is an excellent opportunity to join a high-performing regulatory organisation in a key operational leadership role. You’ll have the chance to make an immediate impact by leading a specialist team, improving performance, reducing backlogs and helping shape the delivery of a critical public protection function. With the potential for contract extension and wider opportunities within the organisation, this role offers both immediate challenge and longer-term career prospects.

If you are interested in this opportunity, please contact Alfie Robinson at Morgan Hunt on for more information.

Morgan Hunt is a multi-award-winning recruitment business for interim, contract and temporary recruitment and acts as an Employment Agency in relation to permanent vacancies. Morgan Hunt is an equal opportunities employer. Job suitability is assessed on merit in accordance with the individual’s skills, qualifications and abilities to perform the relevant duties required in a particular role.