• Locations

  London

• Salary

  Up to £232 per day

• Sector

  Admin & Customer Service, Customer Service

• Type

  Temporary

We’re seeking an experienced interim team leader to provide short term support to their Member Services team during a particularly busy period, driven by high service demand, CRM transition activity, and ongoing recruitment.

Working closely with the Senior Member Services Manager and existing Team Leaders, you’ll add vital leadership capacity, directly supporting a team of 10 permanent staff alongside temporary colleagues.

This role is focused on ensuring service stability, strengthening operational performance, reducing compliance risk, enhancing quality oversight, and enabling senior managers to focus on strategic planning for the annual renewals campaign.

The role is for 6 months and is hybrid working – 2 days in the office and 2 remote.

Key responsibilities include:

• Providing day-to-day leadership and operational support to the Member Services team
• Maintaining service quality and performance during periods of change and increased demand
• Supporting risk reduction through strong compliance and process oversight
• Enhancing team effectiveness and service delivery standards
• Creating additional management capacity to support planning for annual renewals

This is an excellent opportunity for a proactive, hands-on leader with strong service management experience to make an immediate impact in a busy environment

About You

• At least 2 years’ supervisory experience in a membership or customer-focused environment
• Experience leading teams in high-volume service settings
• Strong customer service, complaint resolution, and problem-solving skills
• Experience managing day-to-day operations, quality, and compliance
• Skilled in coaching, motivating, and developing team members
• Confident handling escalations and service challenges under pressure
• Experience using CRM systems (Salesforce desirable)
• Good understanding of GDPR and data protection
• Excellent communication skills with a calm, practical leadership approach

Morgan Hunt is a multi-award-winning recruitment Business for interim, contract and temporary recruitment and acts as an Employment Agency in relation to temporary vacancies. Morgan Hunt is an equal opportunities employer, job suitability are assessed on merit in accordance with their skills, qualifications and abilities to perform the relevant duties required in a particular role.