• Locations

  City of London, London

• Salary

  Up to £40000 per annum

• Sector

  Data & BI, Technology

• Type

  Permanent

We’re looking for an IT & BI Support Analyst to support and enhance our IT infrastructure, cloud services, and business intelligence capability for a highly distributed, global workforce.

Working closely with the Head of IT, managed service providers, and internal teams, you’ll play a key role in keeping systems secure, reliable, and data-driven-while continuously improving how technology supports our educational and membership services.

What you’ll be doing

• Provide day-to-day IT and end-user support, troubleshooting hardware, systems, and cloud services

• Monitor, maintain, and improve IT infrastructure and cloud-native environments

• Administer and support Microsoft 365, Azure, Entra, Intune, and associated security policies

• Design, query, and maintain SQL databases for reporting and operational needs

• Develop and optimise Power BI dashboards, reports, and automations to deliver actionable insights

• Support software and hardware deployments, updates, and migrations

• Maintain IT documentation, policies, and procedures

• Ensure data security, access control, and backup processes are in place

• Collaborate on IT projects and recommend new tools and technologies aligned to business goals

• Support a range of digital platforms including CRM, LMS, CMS, and member-facing tools

What we’re looking for

• Proven experience in internal IT support and system administration

• Hands-on experience with:

• Microsoft Azure, Entra, SQL, Microsoft 365, Intune
• Power BI (dashboards, reporting, automations)
• Support tools (e.g. Freshdesk, Zendesk)
• CRM systems, digital tools (MailChimp, SurveyMonkey), LMS (Moodle), CMS (Umbraco)

• Hardware support experience across Windows laptops, Android and Apple devices

• Strong analytical, organisational, and stakeholder-communication skills

• Ability to prioritise workloads and adapt in a fast-changing environment

• IT qualification or equivalent experience (Power BI certification beneficial)

Role Details

• Permanent
• London based
• 1 day a week in office
• £40,000

Morgan Hunt is a multi-award-winning recruitment business for interim, contract and temporary recruitment and acts as an Employment Agency in relation to permanent vacancies. Morgan Hunt is an equal opportunities employer. Job suitability is assessed on merit in accordance with the individual’s skills, qualifications and abilities to perform the relevant duties required in a particular role.