• Locations

  Hammersmith and Fulham, London

• Salary

  Up to £236 per day

• Sector

  Housing Management, Housing, Revenues & Benefits

• Type

  Contract / Interim

Job Title: Housing Officer

Organisation: London Borough of Hammersmith and Fulham

Contract: Temporary / Agency

Pay Rate: £29.49 per hour (Umbrella)

Hours: Full Time (36 hours per week)

Location: Hybrid working (borough-based with home working)

Role Purpose

The Housing Officer will be responsible for delivering a comprehensive, customer-focused housing management service to residents across the borough. The role involves managing a patch of properties, ensuring tenancy sustainment, addressing tenancy breaches, and working proactively with residents and partner agencies to maintain safe, well-managed communities.

Key Responsibilities

• Manage a designated patch of council or temporary accommodation properties, acting as the main point of contact for residents.
• Deliver a high-quality tenancy management service, including tenancy sign-ups, successions, assignments, and terminations.
• Respond to and resolve tenancy breaches, including anti-social behaviour, rent arrears (in partnership with income teams), unauthorised occupation, and safeguarding concerns.
• Carry out estate inspections and property visits, ensuring health and safety, cleanliness, and communal standards are maintained.
• Investigate and resolve customer complaints, member enquiries, and service requests in line with council policies and procedures.
• Support tenancy sustainment through early intervention, advice, and referrals to support services where appropriate.
• Work closely with internal teams and external agencies, including repairs, ASB teams, social services, police, and voluntary sector partners.
• Maintain accurate, up-to-date case records on housing management systems.
• Ensure all work is carried out in accordance with housing legislation, council policies, and best practice.
• Promote equality, diversity, and inclusion, ensuring services are accessible and responsive to residents’ needs.

Knowledge, Skills & Experience

Essential:

• Proven experience working as a Housing Officer or in a similar housing management role within a local authority or housing association.
• Strong knowledge of housing management functions, including tenancy enforcement, ASB, and estate management.
• Experience managing a caseload and prioritising work in a fast-paced environment.
• Excellent communication skills, with the ability to deal effectively with challenging and vulnerable residents.
• Ability to work independently, using initiative and sound judgement.
• Confident IT skills and experience using housing management systems.

Desirable:

• Experience working specifically within a London local authority.
• Knowledge of safeguarding procedures and partnership working.
• Relevant housing qualification (e.g. CIH Level 4 or above).
• Experience of hybrid working and mobile service delivery.

Additional Information

• This role is subject to a satisfactory DBS check.
• Hybrid working arrangements apply, with regular attendance required across the borough.
• The role may involve occasional evening or out-of-hours work, depending on service needs.

Morgan Hunt is a multi-award-winning recruitment business for interim, contract and temporary recruitment and acts as an Employment Agency in relation to permanent vacancies. Morgan Hunt is an equal opportunities employer. Job suitability is assessed on merit in accordance with the individual’s skills, qualifications and abilities to perform the relevant duties required in a particular role.