Runnymede Borough Council – Area Housing Manager

Are you an Area Housing Manager (Housing Manager/Officer) looking for your next assignment? Runnymede Borough Council are currently recruiting for a new Housing Manager to join their team on a contract basis.

3. JOB AIM AND PURPOSE (What is the job trying to do?)

· Address rent arrears proactively, ensuring legal action is considered as a last resort.

· Make referrals to the Anti-Social Behaviour Officer’s and the Tenant Support Officer for effective issue management.

· Liaise closely with the Area Housing Maintenance Surveyor and the caretaking team to manage estate issues.

· Focus on the management of rent arrears and meet associated performance targets.

2) Make recommendations regarding tenancy suitability, terminations, and liaise with Housing Solutions.

3) Address tenant enquiries relating to all aspects of their tenancy.

4) Prepare witness statements and attend court where required in line with direction from the Senior Area Housing Manager in relation to breaches of tenancy.

5) Make referrals and liaise with Tenant Support Officer to assist with tenancy sustainment.

6) Provide advice and apply policy and procedures regarding succession, non-succession and transfer of tenancy.

7) Complete flexible tenancy reviews and pursue possession action where necessary.

8) Process Right to Buy applications within legislative timescales, including organising initial interviews, undertaking basic fraud checks, inspecting properties for tenant improvements, organising valuations, calculating discounts and anything additional which may be required as part of the process.

9) Processing and managing Mutual Exchange Applications from start to finish.

10) Undertake signups for new tenancies, inclusive of completing the tenancy agreement and other required paperwork.

11) Proactively manage rent accounts which are in debt by following the relevant arrears action protocol / policy and procedure.

12) Ensure that support is offered to tenants to prevent rent debt, to include applications for discretionary housing payments and any other professional referrals.

13) Undertake any other duties in relation to income management as directed by the Senior Area Housing Manager

14) Handle arrears cases up to £1,500 and prepare for possession proceedings if necessary.

15) Undertake any other duties in relation to income management as directed by the Senior Area Housing Manager

16) Conduct quarterly estate inspections, involving tenants when possible and consulting tenants on estate improvement projects.

17) Propose estate improvement projects which benefit the local community.

18) Address estate issues such as abandoned vehicles and overgrown gardens.

19) Monitor cleaning and maintenance of communal areas, taking appropriate action to resolve any fire risks in such areas.

20) Respond to enquiries and complaints from residents concerning estate issues.

21) Undertake any other duties in relation to the management of estates as directed by the Senior Area Housing Manager.

22) Respond to leaseholder enquiries, address covenant breaches, and collaborate on maintenance and improvement works when required.

23) Resolve any other leasehold-related issues as directed.

24) Participate in a duty rota system and support team members for two person visits.

25) Ensure excellent customer service.

26) Participate in projects as directed by the Senior Area Housing Manager.

27) Ensure that tenant referrals are made to the relevant authorities when safeguarding issues are identified, following all necessary legal and procedural guidelines.

28) Identify safeguarding and domestic abuse cases, making relevant referrals and maintain confidentiality, sensitivity and professionalism, ensuring that the welfare of tenants remains the top priority.

29) To support the response of the Council in the event of a borough emergency.

30) To be familiar with and comply with corporate and local Safeguarding policies and procedures.