Rent Arrears Recovery Officer

• Locations

  Sutton, London

• Salary

  £191 - £208 per day

• Sector

  Housing Management, Housing, Revenues & Benefits

• Type

  Contract / Interim

London Borough of Sutton – Rent Arrears Recovery Officer

Are you a Rent Arrears Recovery Officer looking for your next role in London?

The London Borough of Sutton are currently on the lookout for a Rent Arrears Recovery Officer to join their team!

Please see below, desirable and requirements

To have the ability to learn/have specialist knowledge on the legislation, policy and guidelines for recovery enforcement for a wide range of debt types.

To ensure that the Council’s requirements to constrain the growth of rent arrears are met by prompt and efficient recovery actions in accordance with the pre action protocol, set procedures and good practice guidelines. Using a high degree of personal responsibility and with a minimum of supervision.

Carrying out a range of tasks associated with Housing rent collection including enforcement process.

Liaises with Customers and their Representatives, External and Internal Stakeholders to effectively resolve enquires and provide comprehensive advice and assistance in writing, and face to face.

Provides a service by efficiently resolving telephone enquiries

Customer Contact

· Acts as a single point of contact for Suppliers, Service Users, and Internal and External Customers.

· Deals with appropriate enquiries at first point of contact and hands off to other Finance Staff in accordance with agreed processes.

· Ensures systems are in place for recording and monitoring contacts and issues. Encourages use of self service solutions.

· Assists with the maintenance of the Intranet and other self-service options for Finance enquiries Takes telephone payments in accordance with agreed procedures

Performance

Has high performance expectations that are transferred into clear measurable targets continually monitors performance against targets and communicates this to others.

Consistently achieve performance targets and celebrates success with team.

General

· To develop, update and act on own personal development plan, and be ready to share learning with others.

· To provide support and share knowledge with colleagues within Strategic Business and to provide cover for other Support Officers as required

· To work in accordance with the council’s Equal Opportunities, Health & Safety, relevant policies and legislation

· To comply with the Council’s Code of Conduct and ensure that all personal data is kept confidential in compliance with the Data Protection Act and that all relevant interests are declared to your line manager.

– an equal opportunities employer

PERSON SPECIFICATION

One Council Finance

Job Title: Rent and Arrears Officer

Post No:

Grade: 6

This Person Specification; reflects the entry requirements for this post

Essential

· Demonstrate an aptitude for working accurately with data and figures to achieve time driven process targets

· Ability to work successfully with a variety of Microsoft software and Finance Applications, partnering for Excellence

· Build strong working relationships with People outside of their team

· Work effectively with representatives of external partner organisations putting the Customer First.

· Seek to understand the needs and expectations of Internal and External Customers.

· Make realistic promises and commitments and deliver on these.

Being the Best

· Demonstrate a positive attitude and approach to work
· Flexible and adaptable to changing goals and circumstances
· Manage time and prioritise work to maximise productivity and effectiveness

Working together

· Contribute to a positive Team spirit and healthy working environment

· Appreciate the demands on Colleagues within the Team and willingly provides them with support.

· Demonstrate integrity, fairness and a high level of respect for others.

·Using Technology Use Proficient IT skills including Microsoft Office applications, and other corporate systems including IAS, Controcc, Capita, Agresso, Land Registry, SAP, Ash, and Anite

· Recognise the benefits and the potential of new technology in relation to your service.

Knowledge

· Broad understanding of the external influences on the organisation and how they relate to the role.

· The vision and strategic goals of the organisation and service.

· Knowledge of welfare benefits Knowledge of the proposed welfare reforms and Universal Credit.

· Demonstrate an understanding of debt collection and recovery.

· Demonstrate knowledge of Financial Exclusion and the impact it has on residents.

Demonstrate knowledge of legislation as it relates to the service of Notice of Seeking Possession and Notice to Quit.

Experience

– Minimum 1 year of experience working in rent recovery of working with multiple agencies to deliver services for customers.

· Experience of working in a customer- focused environment and achieving successful outcomes in the delivery of services that meet customer needs.

· Experience of being self-motivated and working within a busy, results orientated and constantly changing environment.

Morgan Hunt is a multi-award-winning recruitment business for interim, contract and temporary recruitment and acts as an Employment Agency in relation to permanent vacancies. Morgan Hunt is an equal opportunities employer. Job suitability is assessed on merit in accordance with the individual’s skills, qualifications and abilities to perform the relevant duties required in a particular role.